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An Automated Teller Machine is a computerized machine that offers bank customers the ability to access their accounts to withdraw cash and carry out other non-financial transactions without visiting a bank branch.

The customer may contact the card-issuing bank immediately on noticing the loss so as to enable the bank to block the card.

This is a White Label ATM. Debit cards and prepaid cards (that permit cash withdrawal) issued by banks in India (domestic cards) can be used at this ATM for various transactions.

The customer should lodge a complaint with the card issuing bank at the earliest. This process is applicable even if the transaction was carried out at another bank's ATM/ White Label ATM.

• Cash Withdrawal • Balance Enquiry • Mini Statement • Pin Change

Yes. Broadly the withdrawal limits are set by the card-issuing banks. Please check with your card-issuing bank for your withdrawal limit.

For transacting at an ATM, the customer inserts / dips his / her card in the ATM and enters his / her Personal Identification Number (PIN) issued by his/ her bank.

The customer should lodge a complaint with the card issuing bank at the earliest. This process is applicable even if the transaction was carried out at another bank's ATM / White Label ATM.

PIN is the numeric password which is separately mailed / handed over to the customer by the bank while issuing the card. Most banks require the customers to change the PIN on the first use.

As per the RBI instructions (DPSS.PD.No. 2632/02.10.002/2010-2011 dated May 27, 2011), banks have been mandated to resolve customer complaints by re-crediting the customers account within 7 working days from the date of complaint.

Yes. The cards issued by banks in India may be used at this White Label ATM. However, the savings bank account holders can have a maximum of five transactions free each month at White Label ATMs/ any other bank ATMs, which is inclusive of all types of transactions, financial and non-financial. Beyond this, the customer can be charged by his/ her bank.

Yes. Effective from July 1, 2011, banks have to pay customers Rs.100/- per day for delays beyond 7 working days. The compensation has to be credited to the account of the customer without any claim being made by the customer. If the complaint is not lodged within 30 days of transaction, the customer is not entitled for any compensation for delay in resolving his / her complaint.

The customer may contact the card-issuing bank and apply for a new PIN or retrieval/ issuance of a new card.

The customer can take recourse to the local Banking Ombudsman in such situations.

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The GENERAL PUBLIC is hereby cautioned not to act, in any manner, against fake offers, extended by unscrupulous elements, by way of advertisements, communications (oral/writing) through the print/electronic/social media etc., for setting up of Muthoot ATMs. Such activities are carried out, with the sole objective of alluring and deceiving the General Public, with an illegal intent, using the brand name, reputation and goodwill of Muthoot ATM/Muthoot Finance Ltd.

The General Public is hereby requested to immediately contact our Authorised Representative @ 07510416777 between 9 AM to 5:30 PM (except Sunday & National Holidays), to verify, confirm and authenticate, if any such offer/communication is received, from any individual/entity.