atm@muthootgroup.com
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Dos and Don'ts

Dos

 
  • Do register your mobile number with your bank for getting SMS alerts for your ATM transactions.
  • Do change your PIN frequently.
  • Do cover the keypad with your hand so that no one can see the PIN being entered by you at the
    ATM or while shopping.
  • Do be alert. Look for any additional/suspicious/loose devices attached to the ATM. Inform
    attendant / bank immediately if any such device is found.
  • Do contact your bank and block the card immediately if you notice any unauthorized withdrawal
    from your account.
  • Do keep the phone number of the Bank handy for blocking the card in case of need.
  • Do press the "Cancel" button in case the ATM screen goes blank or the transaction is not completed and wait for the Home Screen to be displayed.
  • Do report to the caretaker/Bank if you notice any suspicious device/activity at the ATM.

Don'ts

 
  • Don't write your ATM PIN on the card or anywhere else.
  • Don't share your ATM PIN, Card number and account number with anyone.
  • Don't leave your card unattended.
  • Don't engage in a conversation with strangers while you are carrying out a transaction.
  • Don't allow others to view/observe your transaction inside the ATM premises.
  • No bank asks to provide your PIN no. over phone, email or any other way of
    communication. Do not share your PIN no. in any such conversation.